Privacy Policy

How we collect, use, and protect your personal data.

1. Overview

This Privacy Policy explains how Tetragenetics handles personal information collected through our website and during the purchase of our products. We are committed to protecting your privacy and ensuring transparency about our data practices.

This Policy applies to all users of our website and covers information collected both online and through our order processing system.

2. Data We Collect

We collect information that you voluntarily provide, such as your name, email address, shipping and billing addresses, and phone number when you place an order or create an account.

We also automatically collect technical data when you browse our website, including:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Referring website or search engine
  • Date and time of access

3. Payment Processing

All payments are processed securely by third‑party providers: PayPal and Stripe. These providers handle payment details such as credit card information and billing addresses.

Tetragenetics does not store or have access to your full payment information. We only receive limited order confirmation data, such as transaction ID and amount.

Important: We never ask for credit card details via email. Payment links are always sent through secure channels.

4. Managing Your Data

You can review and update your personal information through your account settings on our website. If you do not have an account, you may contact us directly to request changes.

We retain your data only as long as necessary to fulfill orders, maintain records, and comply with legal requirements. You may request deletion of your account, but this will prevent us from processing future orders or accessing previous purchase history.

Note: Certain data may be retained for a limited period to comply with tax, accounting, and legal obligations.

5. How We Use Your Data

We use your information for the following purposes:

  • Processing and delivering orders
  • Providing customer support and responding to inquiries
  • Improving our website and product offerings
  • Sending order confirmations and important updates
  • Managing accounts and billing

We do not sell your personal information to third parties. Your data is used solely for business operations and customer service.

6. Data Transfer and Storage

Your information may be stored on servers located in different countries. We ensure that all data transfers comply with applicable regulations and that appropriate safeguards are in place.

For customers outside the European Union, data may be transferred to our subsidiaries or authorized partners for order fulfillment and customer support.

7. Your Rights

You have the right to:

  • Access, review, and request a copy of your personal data
  • Correct inaccurate or incomplete information
  • Request the deletion of your data (subject to legal obligations)
  • Object to or restrict the processing of your data
  • Withdraw consent at any time

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and personalize content.

You can control or disable cookies through your browser settings. However, some features of our website may not function properly without them.

Note: Third‑party services (such as analytics providers) may also set cookies to collect anonymous usage data.

9. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration.

Important: While we strive to protect your information, no transmission over the internet can be guaranteed 100% secure. We recommend using strong passwords and contacting us immediately if you suspect any security issue.

10. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by law. We will take all necessary steps to mitigate the impact and prevent future incidents.

11. Legal Disclosure

We may disclose your personal information if required to do so by law, regulation, or legal process. This includes responding to requests from public authorities, protecting our rights and safety, and preventing fraud or illegal activities.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the most recent changes were made.

Note: Continued use of our website after changes means you accept the updated policy.

13. Withdrawal and Cancellation Requests

When you submit a withdrawal or cancellation request, we collect your email address, order or quote number, and request type. This information is used to process your request and maintain accurate records.

We may share your request details with authorized personnel involved in customer support and order processing. Records are retained for a reasonable period for accounting, legal, and fraud prevention purposes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

[email protected]

+32 2 265 09 20

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